Return & Exchanges Policy
We here at Lescheveux Studio accommodate returns within 30 days on all sets that have not been opened, worn, or tampered with. Lescheveux Studio comes with a tester weft in the hair package, which you can make sure the hair is the right match for you.
We will provide a exchange on unopened hair extensions within 30 days of the date that you receive your hair extensions.
**Be sure to include the TESTER portion from your set of extensions! The TESTER piece may NOT be dyed, cut or altered in any way in order to still receive an exchange for the extensions or a color exchange!**
CAN I RETURN MY ORDER
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our clients. LESCHEVEUX STUDIO are packaged with a special security seal which identifies if the extensions have been taken out of the packaging.
We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN EXTENSIONS
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because Lescheveux Studio will not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
When will I receive my exchange?
We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened are tampered with in any way.
MAY I RETURN MY HAIR EXTENSIONS WITHOUT CONTACTING YOU
No. you must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
Should you have any other questions, feel free to e-mail us at Lescheveuxstudio@outlook.com We will reply to you within 24hrs.